Shipping policy

Shipping Policy｜配送政策

Last Updated｜最後更新：21 September 2026

Welcome to The Way Edit｜行旅之間 (“The Way Edit”, “we”, “us”, or “our”).

歡迎來到 The Way Edit｜行旅之間（以下稱「The Way Edit」、「本店」、「我們」或「本公司」）。

This Shipping Policy explains how we process, dispatch, transport and deliver orders placed through our website. By placing an order, you acknowledge that you have read and understood this Shipping Policy.

本配送政策說明您於本網站下單後，我們如何處理、出貨、運輸及配送您的訂單。當您提交訂單，即表示您已閱讀並理解本配送政策。

Important: Nothing in this Shipping Policy is intended to exclude, restrict or replace any mandatory rights you may have under the applicable laws of your country or region. Where applicable law provides you with rights that are more favourable than this Policy, those mandatory rights will prevail.

重要提示： 本配送政策無意排除、限制或取代您根據所在地適用法律所享有的任何強制性法定權利。如適用法律賦予您較本政策更有利的權利，該等強制性法定權利將優先適用。

1. Shipping Coverage｜配送範圍

English

We currently offer international shipping to selected countries and regions.

Available destinations, shipping methods and shipping charges are displayed at checkout and may vary depending on the destination, product, package size, weight, carrier availability and applicable restrictions.

We reserve the right to limit or suspend shipping to certain countries, regions, territories, addresses or locations where:

• delivery services are unavailable or unreliable;
• the destination is subject to sanctions, trade restrictions or legal restrictions;
• the product cannot legally be imported or delivered;
• the carrier does not provide service;
• customs or regulatory requirements cannot reasonably be satisfied;
• delivery would create an unreasonable operational, legal or financial risk to us.

If your shipping destination is unavailable at checkout, please do not attempt to circumvent our shipping restrictions by entering a different address.

中文

我們目前向指定國家及地區提供國際配送服務。

可配送的國家、配送方式及運費會於結帳頁面顯示，並可能根據目的地、商品、包裹尺寸、重量、承運商服務範圍及適用限制而有所不同。

如出現以下情況，我們保留限制或暫停向特定國家、地區、領土、地址或位置配送的權利：

• 當地沒有可用或可靠的配送服務；
• 目的地受到制裁、貿易限制或法律限制；
• 有關商品依法不得進口或配送；
• 承運商不提供相關服務；
• 無法合理符合當地海關或監管要求；
• 配送可能對我們產生不合理的營運、法律或財務風險。

如您的目的地在結帳時無法選擇，請勿透過填寫其他地址來規避我們的配送限制。

2. Order Processing Time｜訂單處理時間

English

Orders are normally processed after payment has been successfully received and the order has passed our standard order verification process.

Unless otherwise stated on the product page:

• orders are generally processed within 1–3 business days;
• business days exclude Saturdays, Sundays and public holidays applicable to our fulfilment operations;
• processing time is separate from transit time;
• placing an order does not guarantee dispatch on the same day.

Certain products may require additional processing time. This may include pre-order products, made-to-order products, customised products, products requiring additional quality checks, or products supplied by third-party fulfilment partners.

Where a product has a specific processing time stated on its product page, that processing time will take precedence.

中文

訂單一般會在成功收到付款並完成我們的基本訂單核實程序後開始處理。

除非商品頁面另有說明：

• 訂單一般會於 1–3 個工作日內處理；
• 工作日不包括星期六、星期日及履行訂單所在地適用的公眾假期；
• 訂單處理時間與實際運輸時間並不相同；
• 提交訂單並不代表保證即日出貨。

部分商品可能需要較長的處理時間，包括預售商品、訂製商品、個人化商品、需要額外品質檢查的商品，以及由第三方履約合作夥伴供應的商品。

如商品頁面列明特定處理時間，則以該商品頁面所列的時間為準。

3. Estimated Delivery Times｜預計配送時間

English

Any delivery timeframe displayed on our website is an estimated timeframe only, unless a specific delivery date has been expressly agreed between you and us.

Estimated delivery time generally consists of:

Order Processing Time + Carrier Transit Time + Customs Clearance Time (where applicable).

Transit times may vary depending on the destination and shipping method selected.

Typical estimated transit times may be displayed at checkout.

Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including:

• customs clearance;
• weather conditions;
• natural disasters;
• public holidays;
• carrier delays;
• transportation disruptions;
• customs inspections;
• incorrect or incomplete address information;
• import restrictions;
• strikes or labour disruptions;
• government actions;
• international transportation capacity;
• unusually high seasonal demand.

We are not responsible for delays caused by circumstances beyond our reasonable control, except to the extent otherwise required by applicable law.

中文

本網站所顯示的配送時間均屬預計時間，除非我們與您另行明確約定特定配送日期。

一般配送時間由以下部分組成：

訂單處理時間 + 承運商運輸時間 + 海關清關時間（如適用）。

實際運輸時間會因目的地及所選配送方式而有所不同。

一般預計運輸時間會於結帳頁面顯示。

配送時間僅供參考，並非保證日期，亦可能受到我們合理控制範圍以外的因素影響，包括：

• 海關清關；
• 天氣；
• 自然災害；
• 公眾假期；
• 承運商延誤；
• 運輸中斷；
• 海關查驗；
• 地址錯誤或資料不完整；
• 進口限制；
• 罷工或勞工行動；
• 政府措施；
• 國際運輸運力；
• 旺季期間異常增加的訂單量。

除非適用法律另有強制規定，對於超出我們合理控制範圍的延誤，我們不承擔責任。

4. Shipping Charges｜配送費用

English

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Shipping charges may depend on:

• destination;
• package weight and dimensions;
• shipping method;
• number of items;
• carrier;
• applicable customs or delivery requirements.

Any free-shipping promotion is subject to the terms and conditions stated in the relevant promotion.

We reserve the right to correct obvious pricing or shipping calculation errors before dispatch. If an error materially affects your order, we will contact you where reasonably practicable and provide the options required by applicable law.

中文

除非另有說明，配送費用會於結帳時根據相關條件計算並顯示。

配送費用可能取決於：

• 配送目的地；
• 包裹重量及尺寸；
• 配送方式；
• 商品數量；
• 承運商；
• 適用的海關或配送要求。

任何免運費優惠均受相關優惠條款約束。

如系統出現明顯的價格或運費計算錯誤，我們保留在出貨前更正錯誤的權利。如錯誤對您的訂單造成重大影響，我們會在合理可行情況下與您聯絡，並按照適用法律提供必要處理方式。

5. Customs Duties, Taxes and Import Charges｜關稅、稅項及進口費用

English

International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, brokerage fees, customs clearance charges or other charges imposed by the destination country or territory.

Unless expressly stated otherwise at checkout:

The customer is responsible for any applicable import-related charges imposed by the destination country or its authorities.

Such charges are generally not included in the product price or shipping charge unless explicitly stated.

Customs duties and taxes are determined by the relevant authorities and may depend on factors including:

• declared value;
• product classification;
• country of origin;
• destination;
• applicable tax rules;
• customs regulations.

We do not control the amount of customs duties, taxes or carrier handling fees imposed by the destination country.

We will not intentionally under-declare the value of an order, falsely describe merchandise, misrepresent the country of origin, or provide false customs information for the purpose of reducing or avoiding duties or taxes.

Customers are responsible for providing accurate information required for customs clearance.

中文

國際訂單可能受到目的地國家或地區徵收的關稅、進口稅、VAT、GST、處理費、報關費、清關費或其他相關費用。

除非結帳時另有明確說明：

因進口而產生並由目的地國家或相關政府機構徵收的費用，由客戶負責。

除非另有明確說明，上述費用一般不包含於商品價格或基本配送費內。

關稅及稅項由相關政府機構根據當地法規計算，可能取決於：

• 申報價值；
• 商品分類；
• 商品原產地；
• 配送目的地；
• 適用稅制；
• 海關規定。

我們無法控制目的地國家所徵收的關稅、稅項或承運商收取的處理費。

我們不會為協助客戶減少或逃避關稅、稅項而故意低報貨值、虛假描述商品、錯誤申報原產地或提供虛假海關資料。

客戶有責任提供清關所需的準確資料。

6. Customs Clearance｜海關清關

English

International shipments may be inspected, held or delayed by customs authorities.

Customs authorities may request additional information or documentation from the recipient.

If customs, the carrier or another competent authority contacts you regarding your shipment, you may be required to provide information or complete procedures before delivery can proceed.

Failure to respond to customs or the carrier may result in:

• delivery delays;
• return of the shipment;
• abandonment or disposal of the shipment where permitted by law;
• additional storage or handling charges;
• additional customs or transportation charges.

Where permitted by applicable law and unless the issue is caused by our own error or legal responsibility, additional charges arising from the customer’s failure to complete required customs procedures may be charged to the customer or deducted from any refund otherwise due.

中文

國際包裹可能受到海關查驗、扣留或延遲。

海關可能要求收件人提供額外資料或文件。

如海關、承運商或其他有權機構就您的包裹聯絡您，您可能需要提供資料或完成相關程序，配送才可繼續。

如未能回應海關或承運商，可能導致：

• 配送延誤；
• 包裹退回；
• 在法律允許的情況下被放棄或處置；
• 額外倉儲或處理費；
• 額外海關或運輸費用。

在適用法律允許的範圍內，如問題並非由我們自身錯誤或法律責任造成，而是由客戶未完成必要清關程序所導致，我們可能要求客戶承擔因此產生的額外費用，或在法律允許的範圍內從應退款項中扣除相關費用。

7. Incorrect or Incomplete Shipping Information｜錯誤或不完整的配送資料

English

Customers are responsible for ensuring that all shipping information is accurate and complete before submitting an order.

This includes:

• recipient’s full name;
• delivery address;
• apartment/unit number;
• postal code;
• city;
• state/province/region;
• country;
• contact telephone number;
• email address where required.

If an order has not yet been dispatched, please contact us as soon as possible if you need to correct your shipping information.

We cannot guarantee that changes can be made after an order has been processed or dispatched.

If an order is returned, redirected, held, lost or incurs additional charges because of incorrect or incomplete information provided by the customer, the customer may be responsible for the resulting costs to the extent permitted by applicable law.

中文

客戶有責任在提交訂單前確認所有配送資料準確及完整。

包括：

• 收件人全名；
• 配送地址；
• 大廈／單位號碼；
• 郵政編碼；
• 城市；
• 州／省／地區；
• 國家；
• 聯絡電話；
• 在需要的情況下提供的電子郵件地址。

如訂單尚未出貨，而您需要修改配送資料，請盡快與我們聯絡。

訂單一旦進入處理或已出貨，我們無法保證可以修改配送資料。

如因客戶提供錯誤或不完整資料而導致包裹退回、改派、扣留、遺失或產生額外費用，在適用法律允許的範圍內，相關費用可能由客戶承擔。

8. Failed Delivery Attempts｜配送失敗

English

The carrier may make one or more delivery attempts depending on its procedures and the destination.

If delivery cannot be completed because:

• no one is available to receive the package;
• the recipient refuses delivery;
• the address is incorrect or incomplete;
• the recipient fails to collect the package;
• required customs procedures are not completed;
• required import charges are not paid;
• the recipient refuses to cooperate with the carrier or customs authorities;

the shipment may be returned to the sender or otherwise handled according to the carrier’s and applicable authorities’ procedures.

Where the failure is attributable to information or action provided by the customer, any recoverable return, storage, redelivery or handling costs may be charged to the customer to the extent permitted by applicable law.

This section does not limit any mandatory consumer rights relating to non-delivery.

中文

承運商可能會根據其操作程序及目的地安排一次或多次配送嘗試。

如因以下原因無法完成配送：

• 無人接收包裹；
• 收件人拒絕收貨；
• 地址錯誤或不完整；
• 收件人未有在指定時間領取包裹；
• 未完成必要的海關程序；
• 未支付必要的進口費用；
• 收件人拒絕配合承運商或海關要求；

包裹可能會根據承運商及相關政府機構的程序退回寄件方或作其他處理。

如配送失敗是由客戶提供的資料或客戶自身行為造成，在適用法律允許的範圍內，任何可追討的退件、倉儲、重新配送或處理費用可能由客戶承擔。

本條款不限制客戶因未收到商品而依法享有的任何強制性消費者權利。

9. Refused Shipments｜拒收包裹

English

Customers should not refuse delivery solely because they have changed their mind.

If you wish to cancel or return an order, please follow our applicable Cancellation and Returns Policy instead of refusing delivery, unless refusal is reasonably necessary due to damage, safety concerns or another circumstance recognised by applicable law.

Where a shipment is refused without a lawful or reasonable basis and is subsequently returned to us, any recoverable costs may be handled in accordance with our Returns Policy and applicable law.

中文

客戶不應僅因改變主意而直接拒收包裹。

如您希望取消或退回訂單，請按照我們適用的取消及退貨政策處理，而非直接拒收包裹；如包裹存在明顯損壞、安全問題或適用法律認可的其他合理情況則除外。

如包裹在沒有合法或合理原因的情況下被拒收並最終退回我們，在適用法律允許的範圍內，相關可追討費用將按照我們的退貨政策及適用法律處理。

10. Lost or Missing Packages｜包裹遺失或未收到

English

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as reasonably possible.

We may ask you to:

• verify your delivery address;
• check with household members, reception desks, building management or neighbours where appropriate;
• contact the carrier;
• provide relevant information required to investigate the delivery.

We may also contact the carrier or fulfilment partner to investigate the matter.

We do not consider a tracking status alone to automatically establish that a customer has physically received the package in every circumstance.

Where an order is confirmed to have been lost in transit, we will determine the appropriate remedy in accordance with the carrier’s investigation, our policies and applicable law.

Nothing in this section excludes mandatory consumer rights.

中文

如物流追蹤資料顯示包裹已送達，但您實際上並未收到，請在合理可行情況下盡快與我們聯絡。

我們可能要求您：

• 核實配送地址；
• 在適當情況下向家庭成員、前台、物業管理處或鄰居查詢；
• 聯絡承運商；
• 提供調查配送情況所需的相關資料。

我們亦可能聯絡承運商或履約合作夥伴進行調查。

單純顯示「已送達」的物流狀態，並不代表在所有情況下都能自動證明客戶本人已實際收到包裹。

如經調查確認訂單在運輸過程中遺失，我們會根據承運商調查結果、我們的政策及適用法律決定適當的處理方式。

本條款不排除任何強制性的消費者法定權利。

11. Damaged Packages｜包裹損壞

English

If your package appears visibly damaged upon delivery, where reasonably possible, please:

1. photograph the outer packaging before opening it;
2. photograph the shipping label;
3. photograph the damaged product and internal packaging;
4. retain the packaging and product;
5. contact us promptly.

Do not dispose of damaged packaging before the investigation has been completed unless necessary for safety reasons.

We may request photographs, videos, carrier documentation or other reasonable evidence to investigate a damage claim.

Any claim will be assessed in accordance with applicable law, carrier procedures and our Returns/Refund Policy.

中文

如您收到包裹時發現外包裝有明顯損壞，在合理可行的情況下，請：

1. 開封前拍攝外包裝照片；
2. 拍攝配送標籤；
3. 拍攝受損商品及內部包裝；
4. 保留包裝及商品；
5. 盡快與我們聯絡。

除非基於安全原因有必要，請不要在調查完成前丟棄受損包裝。

我們可能要求您提供照片、影片、承運商文件或其他合理證據，以便調查損壞申索。

任何損壞申索均會根據適用法律、承運商程序以及我們的退貨／退款政策處理。

12. Split Shipments｜分批配送

English

Your order may be shipped in multiple packages where necessary.

This may occur when:

• products are stored at different fulfilment locations;
• products have different processing times;
• products are subject to different shipping restrictions;
• package size or weight requires separate shipment;
• our fulfilment partners dispatch items separately.

You will not necessarily receive all items in one package.

Where applicable, separate tracking information may be provided for each shipment.

中文

在必要情況下，您的訂單可能會分成多個包裹配送。

例如：

• 商品存放於不同履約地點；
• 商品具有不同處理時間；
• 商品受到不同配送限制；
• 包裹尺寸或重量需要分開配送；
• 我們的履約合作夥伴分別出貨。

因此，您不一定會一次收到訂單中的所有商品。

如適用，我們可能會為不同包裹提供不同的物流追蹤編號。

13. Pre-Orders and Backorders｜預售及缺貨商品

English

If your order contains a pre-order, backordered or otherwise delayed item, the estimated dispatch date will be indicated on the relevant product page where possible.

Unless otherwise stated, we may ship available items separately from delayed items.

If an order contains multiple products with different availability dates, you acknowledge that the order may be dispatched in separate shipments.

中文

如您的訂單包含預售、缺貨或其他需要延遲出貨的商品，我們會在可行情況下於相關商品頁面列明預計出貨日期。

除非另有說明，我們可能會將現貨商品與延遲商品分開配送。

如同一訂單內不同商品具有不同供貨日期，即表示您理解該訂單可能會分批出貨。

14. Carrier Selection｜承運商選擇

English

We may select the carrier and shipping service used to fulfil an order unless a specific carrier or service has been expressly agreed at checkout.

Depending on the destination, available services may include postal operators, courier companies, express carriers or third-party logistics providers.

Carrier availability may change without prior notice.

We are not responsible for the internal operating policies of third-party carriers, except where responsibility is imposed on us by applicable law.

中文

除非結帳時已明確約定特定承運商或配送服務，否則我們可能自行選擇適合訂單的承運商及配送服務。

視乎目的地，配送服務可能包括郵政服務、快遞公司、國際速遞承運商或第三方物流服務商。

承運商及服務可用性可能在不另行通知的情況下更改。

除非適用法律規定我們需承擔相關責任，我們不對第三方承運商自身的內部營運政策負責。

15. Restricted and Prohibited Destinations｜受限制及禁止配送地區

English

We may refuse or cancel an order where the destination, product or transaction is subject to applicable legal or regulatory restrictions.

We will not knowingly ship products to destinations where such shipment would violate applicable law.

Certain products may also be unavailable for international shipping because of:

• customs restrictions;
• import restrictions;
• export controls;
• product safety requirements;
• carrier restrictions;
• sanctions;
• prohibited goods regulations;
• licensing requirements;
• other applicable laws or regulations.

Where an order cannot legally be fulfilled, we may cancel the affected order and refund amounts paid for the affected goods in accordance with applicable law.

中文

如配送目的地、商品或交易受到適用法律或監管限制，我們可能拒絕或取消相關訂單。

如我們知悉某次配送會違反適用法律，我們不會明知而進行相關配送。

部分商品亦可能因以下原因無法進行國際配送：

• 海關限制；
• 進口限制；
• 出口管制；
• 商品安全要求；
• 承運商限制；
• 制裁措施；
• 禁止進口商品規定；
• 許可證要求；
• 其他適用法律或監管規定。

如訂單依法無法履行，我們可能取消受影響訂單，並按照適用法律退還客戶就受影響商品已支付的款項。

16. Address Changes After Dispatch｜出貨後更改地址

English

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Any address change requested after dispatch is subject to the carrier’s procedures and may incur additional charges.

We will not be responsible for delays, failed delivery or additional costs resulting from a customer-requested address change, except where otherwise required by applicable law.

中文

訂單一旦出貨，我們無法保證可以更改配送地址。

出貨後提出的地址更改要求須視乎承運商程序，並可能產生額外費用。

除非適用法律另有強制規定，因客戶要求更改地址而產生的延誤、配送失敗或額外費用，我們不承擔相關責任。

17. Delivery to P.O. Boxes and Remote Areas｜郵政信箱及偏遠地區

English

Delivery to P.O. boxes, military addresses, remote areas, islands or territories may not be available for every shipping method.

Where a carrier does not support delivery to a particular address type, we may contact you to request an alternative address or shipping method.

Additional charges may apply where the carrier imposes remote-area or special-delivery surcharges.

中文

並非所有配送方式均支援郵政信箱、軍事地址、偏遠地區、離島或特定領土。

如承運商不支援向某類地址配送，我們可能聯絡您要求提供其他地址或選擇其他配送方式。

如承運商收取偏遠地區附加費或特殊配送費用，可能需要額外支付相關費用。

18. Delivery Tracking｜物流追蹤

English

Where available, tracking information will be provided after dispatch.

Tracking information is provided by the carrier and may not update immediately.

A lack of tracking updates does not necessarily mean that a shipment is lost.

Some international shipments may experience periods where tracking information is unavailable or not updated while the package is being transferred between countries, carriers or customs facilities.

中文

如配送服務支援物流追蹤，我們會在出貨後提供相關追蹤資料。

物流資料由承運商提供，更新可能存在延遲。

物流資料暫時沒有更新並不一定代表包裹已經遺失。

部分國際包裹在不同國家、承運商或海關設施之間轉運期間，可能會出現一段時間沒有物流更新的情況。

19. Shipping Delays｜配送延誤

English

We will make reasonable efforts to dispatch orders within the stated processing timeframe.

However, once an order has been handed to a carrier, transit times may be affected by circumstances outside our reasonable control.

Examples include:

• customs inspections;
• customs clearance delays;
• severe weather;
• natural disasters;
• transportation disruptions;
• strikes;
• government restrictions;
• border closures;
• public health emergencies;
• carrier operational issues;
• unusually high parcel volumes;
• incorrect recipient information.

Where required by applicable consumer law, we will provide the remedies available to you for delayed or non-delivered goods.

中文

我們會在所列訂單處理時間內作出合理努力安排出貨。

然而，訂單交予承運商後，實際運輸時間可能受到我們合理控制範圍以外的情況影響。

包括：

• 海關查驗；
• 清關延誤；
• 惡劣天氣；
• 自然災害；
• 運輸中斷；
• 罷工；
• 政府限制；
• 邊境關閉；
• 公共衛生緊急事件；
• 承運商營運問題；
• 包裹數量異常增加；
• 收件人資料錯誤。

如適用的消費者法律要求我們就延遲或未送達商品提供特定補救措施，我們會依法提供相關補救。

20. Force Majeure｜不可抗力

English

To the extent permitted by applicable law, we will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, government actions, border restrictions, epidemics, pandemics, strikes, transportation failures, carrier disruptions, cyber incidents affecting logistics infrastructure, or other extraordinary events.

This provision does not exclude any liability or consumer right that cannot legally be excluded or limited.

中文

在適用法律允許的範圍內，如因我們合理控制範圍以外的情況導致配送失敗或延誤，我們不承擔相關責任。

有關情況包括自然災害、戰爭、恐怖主義活動、社會動亂、政府措施、邊境限制、流行病、疫情、罷工、運輸故障、承運商中斷、影響物流基礎設施的網絡事故或其他重大特殊事件。

本條款不排除任何依法不得排除或限制的責任或消費者權利。

21. Product Availability and Substitution｜商品供應及替代

English

We do not guarantee that every product will remain available after an order has been placed until the order has been confirmed for fulfilment.

If a product becomes unavailable after purchase and we cannot fulfil the order, we will contact you where reasonably practicable and provide the remedy required by applicable law, which may include cancellation and refund of the affected product.

We will not substitute a product with a materially different product without your consent, unless permitted by applicable law and expressly agreed at the time of purchase.

中文

即使客戶已提交訂單，在訂單正式確認履行之前，我們不保證所有商品均會持續有貨。

如商品在購買後變為無法供應，而我們無法履行訂單，我們會在合理可行情況下與您聯絡，並依法提供適當補救，包括在適用情況下取消受影響商品並退款。

除非適用法律允許並且在購買時已明確約定，否則我們不會在未經您同意的情況下，以具有重大差異的其他商品取代原商品。

22. Multiple Orders｜多張訂單

English

Orders placed separately may be processed and shipped separately even if they are placed by the same customer within a short period.

We do not guarantee that multiple orders can be combined into a single shipment.

If orders have already entered fulfilment or have been dispatched, we may be unable to combine them.

中文

即使同一客戶在短時間內分別提交多張訂單，各訂單仍可能分開處理及配送。

我們不保證不同訂單可以合併成一個包裹配送。

如訂單已進入履約程序或已出貨，我們可能無法將訂單合併。

23. Shipping Insurance｜配送保險

English

Where shipping insurance is offered, its availability, scope, exclusions and claim procedures will depend on the applicable carrier or insurance provider.

Unless expressly stated otherwise, purchasing or not purchasing shipping insurance does not remove any mandatory consumer rights that apply to your order.

中文

如我們提供配送保險，其適用範圍、保障內容、除外事項及索償程序須受相關承運商或保險提供者的條款約束。

除非另有明確說明，是否購買配送保險均不會排除客戶依法享有的強制性消費者權利。

24. Shipping Claims｜配送申索

English

For any shipping-related issue, please contact us through the contact method provided on our website.

To investigate a claim, we may reasonably request:

• order number;
• recipient name;
• shipping address;
• tracking number;
• photographs;
• videos;
• carrier correspondence;
• customs documentation;
• other information reasonably necessary to investigate the issue.

We may contact the relevant carrier, fulfilment partner or logistics provider to investigate the shipment.

Providing false, misleading or materially incomplete information in connection with a claim may result in the claim being rejected to the extent permitted by applicable law.

中文

如遇任何與配送有關的問題，請透過本網站提供的聯絡方式與我們聯絡。

為調查相關申索，我們可能合理要求您提供：

• 訂單編號；
• 收件人姓名；
• 配送地址；
• 物流追蹤編號；
• 照片；
• 影片；
• 承運商聯絡紀錄；
• 海關文件；
• 其他合理需要的資料。

我們可能聯絡相關承運商、履約合作夥伴或物流服務商調查包裹情況。

如客戶就申索提供虛假、誤導性或重大不完整資料，在適用法律允許的範圍內，我們可能拒絕相關申索。

25. Cancellation Before Dispatch｜出貨前取消訂單

English

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfilment or dispatch.

However, an order cannot necessarily be cancelled once it has entered fulfilment, been packed, or been handed to a carrier.

Where cancellation is legally available, the applicable cancellation and refund rights will be determined in accordance with applicable law and our Cancellation and Returns Policy.

中文

如您希望取消訂單，請盡快與我們聯絡。

如訂單尚未進入履約或出貨程序，我們會作出合理努力處理取消要求。

然而，當訂單已進入履約程序、已包裝或已交予承運商後，我們不一定能夠取消訂單。

如法律賦予您取消訂單的權利，相關取消及退款權利將按照適用法律及我們的取消及退貨政策處理。

26. Returns and Refunds｜退貨及退款

English

Shipping issues and product returns are governed by our applicable Returns and Refund Policy.

Nothing in this Shipping Policy limits any statutory right you may have to cancel, return, repair, replace or obtain a refund under applicable consumer protection law.

For certain jurisdictions, consumers may have mandatory cancellation, withdrawal, refund, repair or replacement rights.

Where such rights apply, they will take precedence over any conflicting provision of this Shipping Policy.

中文

配送問題及商品退貨受我們適用的退貨及退款政策約束。

本配送政策任何內容均不限制您根據適用消費者保障法律所享有的取消、退貨、維修、更換或退款等法定權利。

在部分司法管轄區，消費者可能依法享有強制性的取消、撤回、退款、維修或更換權利。

如該等權利適用，將優先於本配送政策中任何與之衝突的條款。

27. Consumer Protection Laws｜消費者保障法律

English

We recognise that consumer protection laws vary between jurisdictions.

If you are a consumer located in a jurisdiction where mandatory consumer protection legislation applies to your purchase, nothing in this Shipping Policy is intended to remove or reduce those rights.

For example, consumers in certain jurisdictions may have statutory rights relating to delivery times, cancellation, withdrawal, refunds, faulty goods, conformity, repair or replacement.

Where local mandatory law conflicts with this Policy, the mandatory local law will apply to the extent of the conflict.

中文

我們理解不同司法管轄區的消費者保障法律可能有所不同。

如您位於適用強制性消費者保障法例的司法管轄區，本配送政策無意取消或削弱您依法享有的權利。

例如，部分司法管轄區的消費者可能依法享有與配送時間、取消、撤回、退款、商品缺陷、符合性、維修或更換相關的法定權利。

如當地強制性法律與本政策存在衝突，則在衝突範圍內以當地強制性法律為準。

28. International Compliance｜國際合規

English

We reserve the right to refuse, cancel or suspend an order where fulfilling the order would reasonably appear to violate applicable laws, sanctions, export controls, import restrictions, customs requirements, product safety regulations or carrier restrictions.

We may request additional information where reasonably necessary to verify an order or comply with legal or regulatory requirements.

We will not knowingly facilitate customs fraud, sanctions evasion, false declarations or unlawful importation.

中文

如履行訂單可能合理地構成違反適用法律、制裁措施、出口管制、進口限制、海關要求、商品安全規定或承運商限制，我們保留拒絕、取消或暫停相關訂單的權利。

如為核實訂單或遵守法律及監管要求而有合理需要，我們可能要求客戶提供額外資料。

我們不會明知而協助海關欺詐、規避制裁、虛假申報或非法進口。

29. Order Cancellation Due to Legal or Operational Restrictions｜因法律或營運限制取消訂單

English

We may cancel an order before dispatch if:

• the product becomes unavailable;
• the destination becomes unavailable;
• the carrier stops serving the destination;
• the shipment is prohibited or restricted;
• customs or regulatory requirements cannot be satisfied;
• a material pricing or shipping error occurred;
• the order contains information that cannot reasonably be verified;
• fulfilment would violate applicable law.

Where an order is cancelled by us and you have already paid for the affected goods, we will provide any refund required by applicable law.

中文

在以下情況下，我們可能於出貨前取消訂單：

• 商品變為無法供應；
• 目的地變為無法配送；
• 承運商停止服務該目的地；
• 有關商品被禁止或受到配送限制；
• 無法符合海關或監管要求；
• 發生重大價格或運費錯誤；
• 訂單資料無法合理核實；
• 履行訂單將違反適用法律。

如訂單被我們取消，而客戶已就受影響商品付款，我們會按照適用法律提供所需退款。

30. Fraud Prevention and Order Verification｜防欺詐及訂單核實

English

For security and fraud-prevention purposes, we may review orders before fulfilment.

We may delay, reject or cancel an order where there are reasonable indications of:

• payment fraud;
• unauthorised use of a payment method;
• identity or address inconsistencies;
• unusual ordering activity;
• suspected abuse of promotions;
• attempts to circumvent shipping restrictions;
• other suspicious activity.

Where legally required, we may provide appropriate notice or refund.

中文

為保障交易安全及防止欺詐，我們可能在履行訂單前對訂單進行核實。

如我們有合理理由懷疑存在以下情況，我們可能延遲、拒絕或取消訂單：

• 付款欺詐；
• 未經授權使用付款方式；
• 身份或地址資料不一致；
• 異常訂購行為；
• 懷疑濫用優惠；
• 試圖規避配送限制；
• 其他可疑活動。

如法律要求，我們會提供適當通知或退款。

31. Changes to This Shipping Policy｜配送政策修改

English

We may update this Shipping Policy from time to time to reflect changes in our business, shipping arrangements, carriers, legal requirements or regulatory requirements.

The latest version will be published on our website with the applicable effective date.

Changes will not retroactively remove rights that you are legally entitled to in relation to an order already placed.

中文

我們可能不時更新本配送政策，以反映我們的業務、配送安排、承運商、法律要求或監管要求的變化。

最新版本將於本網站公布，並列明生效日期。

對於已提交的訂單，我們不會透過政策更新追溯性地取消您依法享有的權利。

32. Governing Law and Mandatory Rights｜適用法律及強制性權利

English

This Shipping Policy shall be interpreted together with our Terms of Service, Privacy Policy and Returns and Refund Policy.

Any applicable governing-law provision in our Terms of Service shall apply, subject always to any mandatory consumer protection laws that cannot legally be excluded.

If any provision of this Shipping Policy is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified only to the extent necessary to make it lawful and enforceable, while the remaining provisions shall continue to apply to the extent permitted by law.

中文

本配送政策應與我們的服務條款、私隱政策以及退貨及退款政策一併理解及適用。

我們服務條款中所列的適用法律條款將適用，但始終受任何依法不得排除的強制性消費者保障法律所限制。

如本配送政策任何條款被認定為無效、違法或不可執行，該條款應僅在使其合法及可執行所需的最低程度內作出解釋或修改，而其餘條款在法律允許範圍內仍然有效。

33. Contact Us｜聯絡我們

English

If you have any questions regarding shipping, delivery, customs or your order, please contact us through the contact information provided on our website.

Please include your order number whenever possible so that we can assist you more efficiently.

The Way Edit｜行旅之間

Email: Hey@shopwayedit.com

中文

如您對配送、物流、海關或訂單有任何疑問，請透過本網站提供的聯絡方式與我們聯絡。

如有可能，請於聯絡時提供您的訂單編號，以便我們更有效率地處理您的查詢。

The Way Edit｜行旅之間

電子郵件：Hey@shopwaitedit.com

Important Legal Notice｜重要法律聲明

English

This Shipping Policy is intended to provide general information regarding our shipping practices and does not constitute legal advice.

Because international e-commerce laws differ by jurisdiction and may change over time, we do not represent that this Policy alone satisfies every legal requirement in every country or territory.

Where The Way Edit actively sells to a particular jurisdiction, additional country-specific terms, disclosures, tax arrangements, product compliance requirements or consumer rights may apply.

Nothing in this Policy is intended to waive or restrict a right or remedy that cannot legally be waived or restricted.

中文

本配送政策旨在提供有關我們配送安排的一般資訊，並不構成法律意見。

由於國際電子商務法律因司法管轄區而異，並可能隨時間改變，因此我們不聲稱單憑本配送政策即可符合全球每一個國家或地區的所有法律要求。

如 The Way Edit 主動向特定司法管轄區銷售商品，可能需要額外適用當地條款、資訊披露、稅務安排、商品合規要求或消費者權利。

本政策任何內容均無意放棄或限制任何依法不得放棄或限制的權利或法律救濟。