聯絡資訊

CONTACT INFORMATION

聯絡資訊

The Way Edit｜行旅之間

For general enquiries, order assistance, product questions, refunds, returns, privacy matters or other customer service requests, please contact us through the following channels.

如您有一般查詢、訂單協助、產品問題、退款、退貨、私隱事宜或其他客戶服務需要，請透過以下方式與我們聯絡。

Customer Support｜客戶服務

Email: hey@shopwayedit.com

We aim to respond to customer enquiries within 2 business days. Response times may be longer during peak periods, public holidays or periods of unusually high enquiry volume.

我們一般會於 2 個工作日內 回覆客戶查詢。於繁忙時期、公眾假期或查詢量異常增加期間，回覆時間可能有所延長。

Business Enquiries｜商業查詢

Email: hey@shopwayedit.com

For supplier, partnership, wholesale, media or other business-related enquiries, please include the nature of your enquiry and relevant contact details in your message.

如有供應商合作、商業合作、批發、媒體或其他商業查詢，請於電郵中提供查詢內容及相關聯絡資料。

Privacy Enquiries｜私隱事宜

For privacy-related enquiries or requests concerning your personal information, please contact:

如您有任何與私隱或個人資料有關的查詢或要求，請聯絡：

Email: hey@shopwayedit.com

Please include sufficient information for us to identify and respond to your request. We may request additional information where reasonably necessary to verify your identity.

請提供足夠資料，以便我們識別及處理您的要求。如合理需要，我們可能要求您提供額外資料以核實身份。

Customer Service Hours｜客戶服務時間

Monday – Friday: 09:00 – 18:00
Saturday – Sunday: Closed

星期一至星期五： 09:00 – 18:00
星期六至星期日： 休息

Customer service hours may vary during public holidays and exceptional circumstances.

公眾假期及特殊情況下，客戶服務時間可能有所調整。

Please do not send products, returns or other physical items to our email address or business address unless we have specifically provided you with written instructions to do so.

除非我們已向您提供書面退貨指示，否則請勿將產品、退貨包裹或其他實物寄往我們的電郵地址或業務地址。